Refund policy

B2B order changes and after-sales information

1. Purpose of this website

The Donglin Homeware website is for product display and B2B inquiries only. Products are not sold, paid for or dispatched through this website. This page provides information about changes and after-sales inquiries for business orders agreed separately with our team.

2. Conditions of a business order

Any business order is handled separately with our team. Product specifications, sample approval, quantities, prices, payment arrangements, production, transport, delivery and after-sales conditions are confirmed in the quotation, contract or other written agreement for that order.

3. Changes, cancellations, returns and refunds

If you need to discuss an amendment, cancellation, defect, damage, return, replacement or refund for a B2B order, contact the team managing your project. We will review the request under the written terms applicable to the order and applicable law.

Return, cancellation and refund arrangements depend on the particular order. This page does not establish a universal retail return period or refund deadline for all business orders, and does not exclude any rights that apply under mandatory law or an existing agreement.

4. Information for an after-sales inquiry

Please provide the quotation, order or project reference; the affected product references and quantities; a description of the issue; and relevant photographs or documents where appropriate. Return arrangements, the return address, responsibility for transport costs and any proposed remedy should be confirmed with the team for the particular case. Please contact us before sending any goods back.

5. Contact

Email homeware@szdonglin.com or contact the person managing your project. For the general use of this website, see our Terms of service.