Privacy policy

Last updated: 15 October 2026

Donglin Homeware (Shenzhen Donglin Industry Co., Ltd) operates this website to display products, share information and receive B2B inquiries (the “Services”). The website does not sell products online, accept online orders or payments, or arrange dispatch or delivery through an online checkout. This Privacy Policy describes how we collect, use and disclose personal information when you visit the website, submit an inquiry, use chat or communicate with us about a business project. Shopify provides the technology used to host the website. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. It explains our information practices and the choices available to you. A business order, if agreed, is managed separately from the website; relevant business communications may form part of the records described below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact and business details, such as your name, company, professional role, business address, telephone number and email address, where you provide them to us.
• Inquiry and project information, such as product references, quantities, destination market, material, decoration and packaging requirements, designs, files and other information you choose to include in an inquiry or project discussion. Such records may contain personal information.
• Optional platform feature information, such as identifiers, preferences and settings associated with chat or an optional sign-in feature you choose to use. The relevant platform provider may process sign-in information under its own privacy notice. Do not send passwords or full payment-card details through inquiry forms or chat.
• Separate B2B project records, where a business relationship proceeds outside the website, such as quotations, sample discussions, written agreements, business contact details and order or after-sales references needed to manage that project. Any related commercial and payment arrangements are handled through separately agreed channels, rather than an online checkout on this website.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you visit the website, submit a form, use chat, contact us by email or other business channels, or otherwise provide information for an inquiry or project;
• Automatically through the Services, including information from your device when you visit or use the website, and through cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor and improve the Services. We use relevant information to present product information, respond to inquiries and quotation requests, discuss OEM/ODM or private-label requirements, coordinate sample discussions and related business communications, remember preferences and products of interest, and maintain records for separately agreed B2B projects. We may also use it to improve the website and the relevance of the information we provide.
• Marketing and advertising. Where permitted by applicable law and your choices, we may use contact information and website activity to provide product updates and promotional communications, and to show relevant advertising on this website or other services. These activities may be based on products or information you have viewed or asked about.
• Security and fraud prevention. We use relevant information to protect the website and inquiry channels; prevent spam, unauthorised access and misuse; and detect, investigate or respond to possible fraudulent, unlawful, unsafe or malicious activity. Keep any credentials used with an optional third-party feature secure and do not share them in inquiry messages.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties providing services on our behalf, such as website hosting, IT management, data analytics, chat and customer support, business communications and cloud storage.
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request or otherwise consent to a disclosure, such as sharing information needed to discuss a project or separately agreed sample arrangements, or when you choose to use a social media widget or optional sign-in integration.
• With our affiliates, if any, or within our corporate group where relevant to the purposes described in this Privacy Policy.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our website, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our website, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Cookies and privacy controls

Cookies and similar technologies may support website operation, preferences, analytics and, where permitted, advertising. Use the privacy or cookie controls offered on the website where available, or adjust your browser settings. Restricting cookies may affect some functions. You may also use our data sharing opt-out page and the rights described below. An inquiry does not, by itself, give consent to advertising cookies where separate consent is required.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on the purpose of the record and factors such as the need to respond to inquiries, maintain a business relationship or project record, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing communication preferences. You may opt out of promotional emails by using the unsubscribe option in those emails or contacting us. We may still send non-promotional communications needed to respond to your inquiry or discuss quotations, samples or a separately agreed B2B project.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise available rights, contact Donglin Homeware (Shenzhen Donglin Industry Co., Ltd) at homeware@szdonglin.com, telephone +8613434746080, or by post at B-17G, Lushan Mansion, Chunfeng Road, Luohu District, Shenzhen City, 518000, Guangdong Province, China. For the purposes of applicable data protection laws, we are the controller of personal information processed by us for the purposes described in this policy. The Shopify disclosures above explain its separate role for the processing described there.